Refund Policy
Our policy ensures a fair exchange of value. We commit our best resources to your vision, and we expect a mutual commitment to the project roadmap.
Project Initiation
Once a project has officially commenced (following the kick-off meeting or the delivery of initial assets), all payments made to Quadstack Services are non-refundable. This is due to the immediate allocation of engineering resources and strategic planning time.
Agreement Termination
If a project agreement is terminated by the client before the development phase begins, a refund of 80% of the total amount paid will be issued. The remaining 20% is retained as a processing and consultancy fee to cover administrative overhead and initial research.
SaaS Pre-Builds
Due to the instant nature of digital delivery for SaaS Pre-build ecosystems, these purchases are non-refundable once the deployment process has started or the code repository access has been granted.
Service Credits
In specific cases where a project cannot be completed due to technical constraints on our end, Quadstack Services may, at its discretion, offer service credits for future builds instead of a cash refund.
Force Majeure
Quadstack Services shall not be liable for refunds in cases where project delivery is hindered by external factors beyond our control, including but not limited to third-party API outages, global internet disruptions, or hosting provider failures.
Non-Refundable
Once active development starts, engineering resources are fully locked.
80% Eligibility
Applies only to early-stage contract termination before architecture setup kicks in.
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Policy updated: March 2026. Need clarification?Contact Billing Team